1. What makes Exotic Enclosures different from other reptile enclosure stores?
At Exotic Enclosures, we specialise in high-grade acrylic enclosures for reptiles and invertebrates. Our enclosures are designed with top-opening and front-opening features, allowing easy access to your pets. With 360-degree visibility and optimized airflow control, our enclosures provide a comfortable and safe environment for your exotic pets.
2. How do I place an order?
Placing an order with Exotic Enclosures is quick and easy! Simply browse our selection of enclosures, select the one that suits your needs, and add it to your cart. Proceed to the checkout page, fill in your shipping and payment details, and confirm your order. If you have any questions or need assistance, feel free to reach out to our friendly customer support team.
3. What is your shipping policy?
We only ship in the United Kingdom, USA and Europe.
4. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your enclosure to request a return. To be eligible for a return, the enclosure must be in the same condition as when you received it - unused, with its protective film, and in its original packaging. Please refer to our Refund Policy for more information on how to initiate a return and the conditions for a refund.
5. Can I customise my enclosure?
Currently, we do not offer customisation options for our enclosures. However, we are constantly working on expanding our product range, so stay tuned for any updates or new releases. If you have any specific requests or suggestions, feel free to reach out to us, and we'll be happy to assist you.
6. How can I contact Exotic Enclosures?
You can reach out to us through various channels. You can send us an email at info@exoticenclosures.co.uk or give us a call at 07706886406. Our customer support team is available to assist you with any questions, concerns, or inquiries you may have. We strive to provide prompt and friendly customer service.
7. Do you offer wholesale or bulk orders?
Yes, we do offer wholesale and bulk order options. If you are interested in purchasing our enclosures in larger quantities, please contact us directly through email or phone. Our team will be happy to discuss your requirements and provide you with the necessary information and pricing.
8. Are your enclosures suitable for all types of reptiles and invertebrates?
Our enclosures are designed to provide a suitable habitat for a wide range of reptiles and invertebrates. However, it's important to consider the specific needs and requirements of your pets. We recommend researching the ideal conditions for your particular species and consulting with experts or veterinarians to ensure the best care for your exotic pets.
9. Can I track my order?
Yes, you can track your order once it has been shipped. We will provide you with a tracking number and instructions on how to track your package. Please note that tracking information may take some time to update, so we appreciate your patience. If you have any concerns or issues with tracking your order, please don't hesitate to contact our customer support team.
10. Do you offer warranties on your enclosures?
No. Due to the nature of Acrylic, we are unable to offer any warranties as these are self-build kits.
